Privacy Policy

When you send a service request through our website, we collect the information you enter:

• Your name, phone number and email address
• Your ZIP code or service address
• The services you need and any description of the problem you choose to give

When you call or email us, we keep the details you share so we can help you and keep a record of your request.

Like most websites, our hosting servers automatically record basic technical information when you visit — such as your IP address, browser type and the pages requested — to keep the website secure and working.

• To respond to your request, call you back and schedule service
• To send you a confirmation of your request and updates about your appointment
• To keep customer and job records, including for warranty, billing and legal purposes
• To improve our services and keep our website secure

We do not sell your personal information, and we do not use it for third-party advertising.

We share personal information only when it is needed to run our business or required by law:

• With service providers who help us operate — for example website hosting and email delivery — and who may use it only to provide those services to us
• When required by law, court order or to protect the rights, property or safety of our customers, our team or others
• As part of a sale or merger of our business, in which case this policy continues to apply to your information

Our public website does not use advertising or analytics cookies. Our staff admin area uses a strictly necessary cookie to keep team members signed in; it is not set for website visitors.

Our service area maps are provided by OpenStreetMap. When a map is shown, your browser loads map images directly from OpenStreetMap’s servers, which receive your IP address as part of that request. Their use of that information is covered by the OpenStreetMap Foundation’s privacy policy.

We keep request and customer records for as long as we need them to provide and support our services, and as required for our business, tax and legal obligations. When we no longer need them, we delete or anonymise them.

Information sent through our form is encrypted in transit (HTTPS) and stored on systems that only authorised team members can access. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it (unless we must keep it for legal reasons). You can also ask us to stop contacting you. To make a request, contact us using the details below — we may need to confirm your identity first.

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Significant changes will be highlighted on this page.

If you have questions about this policy or your information, contact Hunt Plumbing And Heating INC:

• Phone: (555) 123-HUNT
• Email: hello@example.com
• Address: 123 Main St. Texas, USA